Copy of Easy returns and exchanges

We offer a 14-day right of withdrawal from the day your order arrives.

If you reuse the original packaging for your return, please remember to remove or cover the barcode on the original shipping label so that it is clear that the package is a return.

Fill out the return form to get started.

You choose whether you want a refund or an exchange, and once it is completed, you will receive return instructions by email.


Free Exchanges

If you want to exchange your item, it is completely free.
Once we have received your return, we will send a gift certificate by email that covers both the full value of the item and the return shipping - so you can place a new order at no extra cost.

Right of Cancellation

You have 14 calendar days from the day you receive the last item to cancel your purchase. If you wish to return, you must use our return label, which will deduct 50 kr. from the refund amount. Our return label is with insured parcel post, and you are therefore insured if your return package gets lost during shipping.

Pack your items securely and attach the return label to the package. The package can be dropped off at locations that accept packages to be sent with Postnord.

Before you send back

  • For hygiene reasons, we cannot exchange or return panties. It is also not possible to return or exchange food products.
  • We expect the item to be in the same condition as when we shipped it.
  • You may lose your purchase amount, in whole or in part, if: You have actually used the product, have or have marks on the product, the item smells of smoke or detergent/perfume

    How to use your store credits

    Here is a video showing how to use your store credits:

    Your store credits can be used to get a discount on future purchases. Once you have received your store credits, you can apply them at checkout. Enter the code in the discount code field and the amount will be automatically deducted from the total amount.